From production and marketing to customer service and fulfillment, organizations are made up of a series of interconnected parts. And while each function may appear to operate efficiently on its own, a change in just one cog can throw the whole system out of whack, creating a continuous chain reaction of problems.

If your organization is plagued by nagging issues that affect its performance, it’s time for a new approach. Systems thinking is a proactive problem-solving technique that examines the relationships between various organizational functions and how they impact each other. What makes systems thinking so powerful is that it enables your organization to predict the consequences of change, eliminate silo thinking, adjust perspectives to see different viewpoints, and remain focused on the big picture.

Get your problem-solving approach in gear with Systems Thinking: How to Solve Problems so they Stay Solved, the program that helps your organization find optimal solutions to complex challenges, improve innovation, and increase productivity.

Learning Outcomes:

  • Understand the concept of systems thinking and why it’s important
  • Identify the benefits of using systems thinking in the workplace
  • Learn how to apply systems thinking to address a problem or situation
  • Minimize unintended consequences of major decisions
  • Know how to use systems thinking to improve innovation and productivity
  • Recognize the potential pitfalls of implementing systems thinking

Program Contents:

  • What Is Systems Thinking and Why Does It Matter?
  • Systems Thinking Language and Tools
  • Pitfalls to Avoid
  • Applying Systems Thinking in the Workplace

In this program, you'll learn the answers to all of your questions about dealing with harassment in the workplace. You'll read about real cases, learn some tips and tools for dealing with situations that may come up, and implement steps to prevent the occurrence of harassment.

Learning Objectives

  • Administer an effective harassment prevention policy
  • Determine what qualifies as harassment and what does not
  • Conduct a thorough investigation when a claim of harassment is made
  • Implement steps to prevent the occurrence of harassment

Program Contents:

  • Overview of Harassment
  • How to Handle Harassment
  • Preventing Harassment

It’s important to recognize that events occurring in the workplace may be due to change. First and foremost, we must have an understanding of why changes are occurring. In this training, the participants will be asked to evaluate how well they respond to change. They will learn that everyone experiences a negative reaction to change from time to time. However, it’s important that the negative reaction doesn’t become a habit.

Learning Outcomes:

  • Evaluate typical attitudes toward change
  • Recognize the signals of change-related stress
  • Understand the four parts of the change cycle
  • Apply positive strategies for coping with change

Program Contents:

  • Intricacies of Change
  • Handling Resistance to Change

Creative Problem Solving is a course in which participants will learn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on solving customer problems.

Learning Outcomes:

  • Identify roadblocks that prevent creative thinking
  • Develop creative attitudes and learn to see that all problems have opportunities
  • Rediscover your creative ability
  • Focus and direct creative efforts
  • Overcome criticism and gain acceptance for new ideas
  • Learn creative and effective techniques to recognize and identify problems
  • Explore techniques for managing creative people
  • Realize the significance of humor and how it impacts creativity

Program Contents:

  • Creative Problem Solving
  • Developing Rough Ideas
  • Strengthening Your Problem Solving Skills
  • Making Creative Ideas Practical
  • Identifying Potential Solutions

Communication Mystery: Solved! is an accelerated learning program in which learners will complete a series of activities through which they will learn communication skills, as well as uncover a murder mystery. The instructor plays both the trainer, as well as another role. The theme transports participants through assertive speaking skills, active listening skills and appropriate conflict resolution techniques, all the while trying to figure out the "who done it" mystery theme. It is an innovative and fun way to learn how to communicate.

Learning Outcomes:

  • Recognize common myths and facts related to communication
  • Understand the value or destructiveness of assumptions in communication
  • Distinguish among the four paths of expression
  • Construct a tool kit of assertive-speaking techniques
  • Practice using assertive, positive language when communicating with others
  • Use active-listening skills to communicate with others in a group
  • Practice effective listening techniques
  • Become sensitive to behaviors that may or may not obstruct problem solving
  • Practice successful problem solving techniques

Program Contents:

  • Communication Basics
  • Uncovering Assertive Speaking Skills
  • Discovering active listening
  • Problem solving and communication

Are time robbers stealing your productivity?

Your to-do list is a mile long, everything is labeled high priority, and the expectations are high. Time robbers. They steal from you each and every day, leaving you overwhelmed, frustrated, and spinning your wheels. And guess what? You may be the culprit. That’s right, what derails you most is oftentimes self-imposed. Take a look at this lineup. How many do you recognize—and how can you stop the crime against productivity?

Program Contents include:

  • Multi-tasking
  • How to avoid doing things more than once
  • Is your to-do list outdated?
  • Inefficient use of technology
  • Meetings, meetings, and more meetings

You can’t turn a 24-hour day into a 28-hour day. But this class can help you create more time by reducing or eliminating time robbers, whether the culprit is procrastination, multi-tasking, distraction, or perfection. Maybe you’ll even find the free time to try that great new restaurant, pick up a new read…or get some sleep.

Assertiveness Skills are crucial to professional development, as well as other aspects of life. Some of these skills include asking for what you need, handling confrontations gracefully, and putting ideas forward with confidence. Not only do these skills improve teamwork, focus discussions, and build relationships, but they also help individuals to become competent, constructive, confident, and perform at their best. Assertiveness Skills provides the skill development, practice, and understanding individuals need to learn to how to be truly assertive.

Learning Outcomes

  • Learn what it means to be assertive
  • Recognize the assertiveness continuum
  • Identify personal blocks to assertiveness
  • Demonstrate assertive language and behaviors
  • Know how to avoid using language and behaviors that are not assertive
  • Discover how to use assertive behaviors in everyday situations

Program Contents:

  • Understanding Assertiveness
  • Assertive Behaviors and Language
  • Non-Assertive Behaviors and Language
  • Straight Talk in Any Situation

Successful completion of Getting Things Done will enable you and your coworkers to successfully implement your project, team and individual tasks, specifically:

  • Understand the direction you and your coworkers are going in
  • Establish the priorities that will drive success
  • Build plans that produce actionable outcomes
  • Motivate yourself and others to be enthused and engaged
  • Facilitate the ability for you to execute your tasks
  • Be held to clear, accountable results

Getting Things Done is designed for:

  • Members of project teams
  • Organization change agents
  • Special task force members
  • High level individual contributors

…who need to be able to rapidly, effectively and efficiently implement critical, time bound work goals to a successful, measurable conclusion.

Rogers-Lowell Chamber of Commerce
Class Details
  • 49.00 per participant *SUPER SPECIAL* Enter Code CHAMBER to save at checkout!
  • All class Materials are provided at no additional cost
  • Small Class size to maximize facilitator/participant interaction

Talk Like a Leader: What Every Leader Needs to Hear is a half-day classroom training program that cuts through the noise to focus on four key areas of leadership communication: Vision, Competence, Relationships, and Support. An interactive workshop chock-full of activities, action planning exercises, and takeaway resources, Talk Like a Leader is the learning experience that empowers leaders with the skills and confidence to encourage enthusiasm, increase productivity, minimize miscommunication, and improve working relationships.

Learning Outcomes:

  • Learn key communication phrases that express vision and competence
  • Recognize the key communication phrases that reinforce relationships and support of others
  • Explore ways to demonstrate accountability and expect it of others
  • Learn how to become effective at delivering constructive criticism
  • Understand how to show appreciation and provide meaningful praise

Program Contents:

  • Vision
  • Competence
  • Relationships
  • Support

A simple glance at the desks of various workers reveals different organizational and time management practices that individuals have adapted to their personality. Personality preferences have an impact on how individuals successfully manage their time. Different approaches to time management are equally effective and neither approach is better than the other.

In this program you will learn how to increase your personal effectiveness by using management techniques that fit your personality. You will apply time saving techniques, learn ways to overcome procrastination and find out a variety of methods to living a balanced life.

Learning Outcomes

  • Understand the relationship between time-management style and personality preferences
  • Assess your time-management style
  • Outline traditional time-management steps
  • Recognize the causes of procrastination
  • Apply time-saving techniques
  • Determine when tasks can be automated
  • Utilize the priority matrix
  • Identify the priorities and boundaries of your job

Program Contents

  • A Personalized Approach to Time Management
  • Your Time Management Style
  • The Traditional Approach to Time Management
  • Eliminating Procrastination
  • Managing People/Managing Self
  • Managing Paper
  • Balancing Act
Rogers-Lowell Chamber of Commerce
Class Details
  • 49.00 per participant *SUPER SPECIAL* Enter Code CHAMBER to save at checkout!
  • All class Materials are provided at no additional cost
  • Small Class size to maximize facilitator/participant interaction

Fostering a Climate of Inclusion, Sensitivity, and Respect in the Workplace

A survey by Korn/Ferry International found that more than 2 million people leave their jobs each year because of unfairness in the workplace. The hiring costs which result from high turnover are a huge stumbling block to company success, not to mention the time investment that goes into screening applicants and acclimating new hires to their role. Still, the greatest hindrance to progression lies within the heart of the issue—that is, to devalue and exclude employees because they are different is to also place limitations on their contributions and ability to grow.

From fundamental attribution errors to microinequities (a term coined by researcher Mary Rowe), Diversity Awareness: Fostering an Environment of Inclusivity, Sensitivity, and Respect in the Workplace, explores the subtle ways that these limitations occur and how to combat them by fostering an environment that focuses on building respectful interactions. The program defines diversity in broad terms, recognizing that people see differences in varying ways from educational background to personal attributes and experiences, among other areas. Professionals at every level will learn how to take proactive steps to find and capitalize on unique skills as well as exercise flexible thinking and seek personal growth.

Learning Outcomes

  • Understand the subtle ways that bias occurs.
  • Identify instances of devaluing others through small, subconscious behaviors and micro-inequities.
  • Establish a framework to increase inclusion at the organizational level.
  • Recognize different ways of conveying respect.
  • Address conflict productively and respectfully.
  • Lead by example and be part of the solution.

Program Contents

  • Group Activity: What Does an Inclusive Workplace Look Like?
  • Behaviors that Create Separation
  • Fostering a Culture of Inclusion
  • Lead by Example

This program will help you gain a better understanding of the four generations that make up the current workforce - Veterans, Baby Boomers, and Generations X and Y - and how their unique experiences and expectations impact their view of the workplace. You will be able to identify the challenges of working with multiple generations and learn techniques that foster respectful communication and positive interaction with all groups.

Learning Outcomes:

  • Describe the changing workplace
  • Identify the four generations in the workplace
  • Describe the characteristics of the four generations in the workplace
  • Examine the stereotypes associated with each generation
  • Identify potential challenges when interacting with the different generations
  • Demonstrate techniques that foster respectful communication with different generations
  • Develop an action plan to connect to all generations in your workplace

Program Contents:

  • All of the Generations in the Workplace
  • The Specifics of Each Generation
  • Effects of the Generations in the Workplace
  • Making Improvements in your Organization

An Evidence-Based Approach to Hiring the Right Candidate

When new hires fail to meet initial expectations, not only must organizations spend time and resources hiring replacement employees, but also potentially suffer a loss of productivity and, in some cases, a damaged reputation as the result of an employee's poor performance. A negative attitude, lack of punctuality, and an inability to work well with others or resolve conflict are all behavioral issues that employers can otherwise uncover during an interview—with the right know-how. Basing its teachings on the basic premise that past performance is the best indicator of future performance, Behavioral Interviews leads participants through a structured interview process from reviewing resumes to conducting interviews to evaluating candidates.

The program discloses practical, valuable tips and techniques for uncovering the most pertinent information necessary to make the best possible hiring decision. What's more, numerous real-life practice exercises, activities, and role-plays provide participants the opportunity to apply their newfound knowledge in their own place of work, ensuring greater chances for success.

Learning Outcomes:

  • Identify competencies for which to screen
  • Write behavior-based questions
  • Conduct an interview effectively
  • Avoid legal pitfalls
  • Evaluate candidates’ responses objectively
  • Start new employees off on the right foot