Is conflict an ongoing battle in your organization? Apparently, it is for most. A recent study reveals that 85 percent of employees experience conflict at work—a staggering 2.8 hours each week—ranging from mild squabbles with teammates to explosive disagreements between managers.

Let’s face it. Conflict isn’t going to become obsolete anytime soon. But individuals can learn how to handle it maturely and collaboratively with insight, knowledge, and the proper skills. And better yet, organizations can actually benefit from conflict in the form of increased productivity and improved relationships—that is, when it’s managed successfully.

A half-day classroom training program, Taking Control of Conflict: How to Resolve and Minimize Workplace Disputes introduces the different types of conflict, shows individuals how to communicate clearly and tactfully, explores appropriate resolution strategies, and establishes a common-sense approach for preventing unnecessary conflict.

Learning Outcomes:

  • Identify a preferred strategy for handling conflict
  • Understand the characteristics and drawbacks of five conflict strategies
  • Recognize the sources of conflict that most often occur in the workplace
  • Learn effective strategies for managing and resolving conflict
  • Practice behaviors that minimize tension and conflict
  • Discover how to address an issue before it escalates into conflict

Program Contents:

  • Looking at Conflict
  • Typical Approaches to Conflict
  • Sources of Conflict
  • Best Practices for Conflict Prevention

Have you ever misunderstood an e-mail? You thought it said one thing, only to find out later that the writer intended something totally different. This is a daily occurrence and is often the result of relying only on words.

Few of us really love to write, but it is a necessary part of most jobs. It is normally seen as a chore and a daunting task that we have to do. By learning the tricks taught in this course, you will actually spend less time writing and create a better document

Get back to the basics with this course and make sure your t's are crossed and your i's are dotted before sending out vital correspondence.

Learning Outcomes:

  • Implement techniques to effectively write all types of business documents
  • Utilize outlining to plan documents
  • Follow acceptable e-mail protocol
  • Edit and proofread for complete and professional documents

Program Contents:

  • Preparing to Write
  • Outlining and Writing
  • Electronic Writing
  • Editing and Proofreading

Working Successfully with Others to Achieve a Common Goal

Creative thinking, effective problem solving, increased productivity, job satisfaction, and more. The benefits of collaboration are significant, both for individuals and organizations. That is, when things run smoothly. But there s much more to collaboration than working side-by-side with people. There s an effective way to collaborate - and an ineffective way to collaborate. And believe it or not, sometimes it s the wrong choice altogether. That s because successful collaboration requires a combination of the right situation, well-honed skills, and an open mindset.

Before the individuals in your organization attempt the next project, introduce them to Skillful Collaboration: Working Successfully with Others to Achieve a Common Goal. Its the soft-skills training program that will help them to make sense of the ins and outs of collaboration. From setting common objectives, defining roles, and establishing processes to communication strategies, troubleshooting obstacles, and building networks, Skillful Collaboration focuses on how to structure an effective framework that enables individuals to develop harmonious and productive working relationships.

Learning Outcomes:

  • Discover when collaboration can be an effective and beneficial approach - and when it s not.
  • Learn how to establish and successfully communicate expectations to group members.
  • Recognize the inward attitudes and outward behaviors necessary to collaborate well.
  • Understand communication strategies that foster or hinder collaboration.
  • Identify non-collaborative behaviors and implement strategies to cope with them.
  • Recognize the scope of your network to increase the ability to collaborate.

Program Contents:

  • Establish a Purpose for Collaboration
  • Collaborative Behaviors
  • The Power of Words
  • Building Group Collaboration
  • Non-Collaborative Behaviors

Financial Intelligence is a back-to-basics training program that’s perfect for anyone who needs to learn how to read, interpret, and analyze the ten most commonly used accounting instruments. Managers, particularly, will benefit from understanding the financial consequences of their decisions. And, in doing so, be more able to contribute to planning and strategy discussions. From budgets and income statements to EBITDA, break-even analysis, and profitability ratio, this program empowers individuals to control operations, justify requests, translate performance into financial terms, and quantify their contribution to the organization.

In-depth Exploration of These Ten Financial Instruments:

  • Budgeting
  • Balance sheet
  • Income statement
  • Statement of cash flows
  • EBITDA
  • Break-even analysis
  • Liquidity ratios
  • Profitability ratios
  • Leverage ratios
  • Efficiency ratios

Learning Outcomes:

  • Recognize the importance of analyzing financial information
  • Understand the purpose and benefits of budgets
  • Know how to differentiate common accounting instruments
  • Be prepared to perform horizontal and vertical analyses
  • Learn which ratios are most important to your organization

Providing great customer service is often easy when the customer is easy. But when the customer is angry, delivering exceptional customer service is a bigger challenge. This training will address that issue and so much more. It will provide strategies for dealing with all sorts of situations and callers. We will help your staff combat burn out and stay positive.

Learning Outcomes:

  • Recognize the components of customer service
  • Identify the roles of a customer service representative
  • Practice techniques for taking control of the call
  • Learn to handle angry customers
  • Implement strategies for staying motivated

Program Contents:

  • Customer Service Over the Phone
  • Handling Angry Customers
  • Coaching for Accountability and Results

In this course, participants will identify different types of disruptive behavior and techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the organizational culture into one of trust and teamwork. This course allows participants to practice techniques for running productive meetings and one on ones, as well as build effective incentive programs to enhance employee motivation.

Learning Outcomes:

Successful completion of this course will increase your knowledge and ability to:

  • Identify the different types of disruptive workplace behavior types and develop personal strategies for overcoming it
  • Develop effective conflict resolution skills that can help bridge differing points of view
  • Spot and eliminate potential bullying, mobbing, harassing, and violent incidents before they happen
  • Create and implement organizational communication strategies that will help redefine the organizational culture into one of trust and teamwork
  • Assertively handle false accusations of bullying and harassment before they grow out of control
  • Discipline and discharge uncivil offenders with confidence and with the support of the law
  • Check policies and procedures to make certain they clearly define the organization’s policy, procedure, and consequential results for uncivil behavior in the workplace

Program Contents:

  • Understand the Problem
  • Benefit From Experience: Strategies to Prevent Uncivil Behavior
  • Make It Official

Business etiquette is defined as the conduct or procedures that are generally acceptable and polite in the workplace. It is typically a set of unspoken expectations that most people either meet—or find out about when they do not meet them.

This course provides guidelines for common business etiquette, how to show respect for yourself and others, how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior.

Learning Outcomes:

  • Use basic courtesy and manners
  • Practice common business etiquette to build and maintain relationships
  • Implement practices for respecting yourself
  • Be resilient in difficult situations
  • Interact in a respectful manner with coworkers and subordinates
  • Interact respectfully with individuals with disabilities
  • Establish positive human connections
  • Maintain relationships with strong communication skills
  • Use technology effectively
  • Incorporate the traits of successful and respected managers into daily routines
  • Balance work and personal life appropriately

Program Contents:

  • Manners and Courtesy Matter
  • Respect Yourself
  • Respecting Others
  • Building Rapport and Making Connections
  • Building Better Relationships
  • Taming Technology
  • How to Be a Respected and Respectful Manager
  • Getting Personal at Work

Indispensable employees are always indispensable, no matter where they go or what they do. That’s because it’s more about attitude than skill set. They know the key to their success is to work smarter, not harder. They understand where to focus their energy to get the greatest return on their efforts. They take time out to plan and they offer a solution for every problem. They get the difference between being proactive and being reactive. They also know they are replaceable…and perhaps most importantly, they want to be replaceable. It’s how they climb the ladder faster than everyone else.

Learning Outcomes:

  • Take ownership of your responsibilities and results
  • Take initiative to go above and beyond what is expected of you
  • Expand your sphere of influence
  • Perform well under pressure
  • Adapt to changing situations
  • Be someone others want to work with
  • Help others improve their performance
  • Avoid being “irreplaceable” — locked into your role and unwilling to share your knowledge

Program Contents:

  • Take Ownership
  • Go Above and Beyond
  • Perform Under Pressure
  • Be Adaptable
  • Be a Team Player
  • Be Replaceable

What’s the #1 skill executives look for in their employees? Critical thinking. It’s not about criticizing others— it’s about understanding the problem, evaluating the evidence, and making logical and thoughtful decisions. It’s a skill that can help your organization find smart solutions to tricky problems, avoid emotional thinking and mistakes, and work together more efficiently. Critical Thinking Skills is a training solution that provides individuals with tips, techniques, and thought exercises that help to develop critical thinking skills.

Learning Outcomes:

  • Define critical thinking
  • Identify and adopt the characteristics of critical thinking
  • Recognize and avoid critical thinking mistakes
  • Identify assumptions
  • Evaluate information accurately and thoroughly
  • Distinguish between fact and opinion
  • Implement the critical thinking process in business situations

Program Contents:

  • Characteristics of Critical Thinking
  • Critical Thinking Mistakes
  • The Critical Thinking Process
  • Turning Thinking into Action

When

Friday, March 11th, 2016 from 8:00AM-12:00PM

Where

Rogers-Lowell Area Chamber of Commerce - 317 West Walnut Street Rogers, AR 72756

Class Details
  • 49.00 per participant *SUPER SPECIAL* Enter Code CHAMBER to save 30% at checkout!
  • All class Materials are provided at no additional cost
  • Small Class size to maximize facilitator/participant interaction

Adapting Your Leadership Style: The Four Behavior Styles and How to Make Them Work for You will assess your personal leadership style and apply and practice tools for building connections with employees, running productive meetings and enhancing employee motivation.

Learning Outcomes:

  • Identify the qualities of an effective leader
  • Make the mental shift from individual productivity to influencing others
  • Recognize style differences in others and cater to their preferences
  • Build rapport using verbal and nonverbal messages
  • Conduct constructive one-on-ones
  • Give positive and negative feedback to different styles
  • Develop individual motivation approaches for employees
  • Facilitate a meeting effectively

Program Contents:

  • Managing with Style
  • The Communication Factor
  • Supportive Leadership