Conflict is an inevitable part of work. Whether between individuals or teams, at some point, conflict will arise and need to be addressed. But resolving conflict doesn't need to be a negative experience, in fact, managing conflict can be a catalyst for positive change. This half-day program explores various work relationships and their impact on the employee, how business relationships can be managed to avoid unnecessary conflict, how to use effective resolution steps when conflict occurs, and how to deal with difficult people when managing conflict.

Learning Outcomes:

  • Recognize your network of relationships at work and your part in them
  • Positively manage business relationships to avoid unnecessary conflict
  • Use effective conflict-resolution steps when conflict occurs
  • Deal with difficult team members

Program Contents:

  • Understanding the "System"
  • Preventing Conflict from Occurring
  • Focusing on Team Relationships
  • Resolving Conflict Productively

How to Keep Going When the Going Gets Tough

Conflict, change, and stress are a regular part of everyday organizational life. The key to employee survival is resilience, the ability to bounce back after adversity. Being resilient doesn't prevent tough challenges from happening, but it does provide individuals with the strength and wherewithal to recover and move on time and time again.

Developing resilience is a lot like engineering a building to withstand an earthquake. It requires a solid foundation and a flexible structure that won't crack or crumble under pressure. In human terms, it translates into self-esteem, connections with others, mental agility, and effective coping strategies.

Resilience: How to Keep Going When the Going Gets Tough offers individuals a blueprint for increasing their resilience. Aimed at developing confidence, support networks, achievable goals, and stress management skills, its part of the Reproducible Training Library, a comprehensive source of customizable training workshops and e-learning programs.

Learning Outcomes:

  • Learn how to rebound from adversity
  • Build self-esteem as a foundation for resilience
  • Establish connections to create a support network
  • Develop the ability to accept and embrace change
  • Learn how to overcome obstacles using flexible thinking
  • Implement stress management and relaxation strategies to maintain resilience

Program Contents:

  • Build a Firm Foundation
  • Make and Maintain Connections
  • Set and Achieve Goals
  • Accept and Embrace Change
  • Use Flexible Thinking to Overcome Obstacles
  • In-the-Moment Coping Strategies
  • Stress Management and Relaxation

The Key to Making Reality-Based Decisions

Each one of us has a perception of reality about how the world works—a mental model. Like an internal hard drive, they provide understanding, guide thinking, and direct decision making. Built from everyday experiences, outside influences, and rewards such as money and success, mental models can be both beneficial and detrimental to success. Just as technology shifts and advances, so does the need for individuals, teams, and organizations to update, flex, and reconstruct mental models to improve performance.

An excellent starting point is to create awareness. This training shows the people in your organization how to examine their mental models, separate fact from opinion, clarify assumptions, and reveal hidden beliefs. Using interactive exercises and activities, this learning experience illustrates the need to tune into one’s surroundings, look for opportunities, and approach work with an open mind.

Learning Outcomes:

  • Understand what mental models are and how they influence the workplace
  • Identify one’s personal mental model
  • Recognize the mental model assumptions
  • Reveal hidden mental model biases
  • Learn how to avoid typical mental mistakes
  • Develop the ability to adjust mental models for better performance

Program Contents:

  • What Is a Mental Model?
  • Mental Models in the Workplace
  • Assessing the Accuracy of Your Mental Models
  • Changing Inaccurate Mental Models
  • How to Use Mental Models to Increase Performance and Minimize Mistakes

How often have you asked someone how the meeting went, only to hear: a total waste of time! Yet meetings can be a powerful business tool, bringing people together to solve problems, share ideas, or focus everyone's efforts on a common goal.

So how do you go from "total waste of time" to "powerful business tool"? By training your employees on techniques to prepare and run effective meetings that are focused and meet their objectives.

You’ll learn how being properly prepared allows you to encourage engagement and teamwork while keeping the meeting on time and on track. And you’ll see specific techniques for a variety of specialized situations, including web meetings.

Advance preparation:

  • Define specific goals
  • Create a clear agenda
  • Provide materials up front
  • Set expectations

While it is not always possible to check emotions at the door, it is possible to figure out what triggers emotional responses and then learn how to respond appropriately.

From minimizing frustration to conquering negative self-talk, this training will give individuals the tools they need to control physical responses, reframe thinking, handle accidental outbursts, and learn long-term strategies for channeling emotions productively.

Learning Outcomes:

  • Recognize the messages our emotions send us at work
  • Understand the trigger-perception-response cycle
  • Reframe our thinking to avoid emotional outbursts
  • Replace emotional outbursts with productive confrontations
  • Recover from your own or another person’s emotional outburst
  • Employ long-term strategies to channel emotions productively

Program Contents:

  • The What and Why of Emotions
  • All about Triggers
  • Strategies for Managing Your Emotions
  • Oops! What to Do When an Outburst Happens
  • Be a Team Player
  • Long-Term Strategies to Channel Emotions Productively

Culture is the shared values, traditions, norms, customs, art, history, folklore and institutions of a specific group of people.

Cultural competency is “the willingness and ability to interact respectfully and effectively with individuals and groups, acknowledging the common and different elements of our cultural identities.” The result is words and actions that recognize, affirm and value the worth of individuals and communities and protect and preserve the dignity of each.

Learning Outcomes:

  • Identify the elements of cultural competence in the workplace
  • Increase understanding of their own cultural background and how it affects their perceptions and interpretations of other cultures
  • Recognize the three dimensions of cultural awareness when interacting with other cultures
  • Develop the skills needed to practice respectful and caring behavior toward culturally diverse individuals and groups
  • Understand how values differ among cultures
  • Identify different communication styles among diverse cultural groups
  • Give and receive feedback in a caring, respectful way
  • Adapt behaviors that support cultural competency and minimize behaviors that undermine it

Program Contents:

  • Cultural Competency Skills
  • Generating Awareness About the World Around Us
  • Effective Communication Skills
  • Respectful Behaviors

A Scientifically Proven Method for Developing the Skills of Success

No doubt technical and task-oriented skills are important to bring to any working environment, but research has proven that real success comes from those who have honed the soft skill of emotional intelligence. No organization is without its ups, downs, and of course, turnarounds, which is why emotional intelligence is an essential aspect for anyone in the working field. In a world of deadlines, organizational changes, limited resources, and conflicting orders (to name a few stressors), having the ability to control your emotions is essential to navigating the unavoidably high-stress environment that often shapes the working world.

But it’s not just about taking control of your reactions to emotionally-charged situations. Emotional intelligence is recognizing your emotional triggers and knowing when and how to use them in a way that enables you to not only deal with these stressors objectively, but to also develop strong connections with your co-workers. Emotional Intelligence: A Scientifically Proven Method for Developing the Skills of Success, introduces the four essential aspects to honing this soft skill - intrapersonal skills, interpersonal skills, adaptability, and resilience - and strategies for developing each; helping you to confront issues, tackle problems, and manage change and stress with composure and clarity.

Learning Outcomes:

  • Manage your emotions by recognizing how thoughts and emotions are connected.
  • Improve your self-control by identifying physical cues that indicate your emotions may be taking over.
  • Discover how emotional intelligence can help you develop more positive relationships at work.
  • Learn how to use assertive communication to express your needs and feelings appropriately.
  • Learn how to respond more quickly and positively to changing circumstances.
  • Improve your ability to remain composed in stressful situations.
  • Explore how to use emotional intelligence to bounce back from setbacks.
  • Learn how to develop a more optimistic outlook.
Rogers-Lowell Area Chamber of Commerce - 317 West Walnut Street Rogers, AR 72756
Class Details
  • 49.00 per participant *SUPER SPECIAL* Enter Code CHAMBER to save 30% at checkout!
  • All class Materials are provided at no additional cost
  • Small Class size to maximize facilitator/participant interaction

Strengthen and Restore Respect, Faith, and Integrity at Work

While the nature of day-to-day tasks and responsibilities certainly make up a large portion of employee job satisfaction, more often than not, the most influential aspect has to do with the interaction between colleagues. Organizations that promote a positive, supportive working environment or rather, those that emphasize a culture of trust are also those with the highest recruitment and retention rates — this is because they lay the groundwork for effecting respect, faith, and integrity at all levels. In turn, personal attributes such as these have far-reaching effects on the organization’s success — they’re more credible, productive, flexible, innovative, and able to adapt to changing circumstances and effectively handle crises.

Organizational Trust is about helping managers supervisors, and leaders to effect these outcomes by building, improving, or restoring an environment of trust. Participants begin by examining the quality of trust on an organizational and personal level (or how trustworthy others perceive them to be) and then reviewing the characteristics and behaviors which shape trust. They’ll also learn to identify the warning signs of a low-trust organization, providing the opportunity to implement techniques for handling and combating distrustful behaviors before they escalate.

Learning Outcomes:

  • Assess the level of trust in your organization and your own trustworthiness.
  • Be mindful of the results of distrust between employees and for an organization.
  • Identify the characteristics that engender trusting employees and organizations.
  • Discover the common “trust busters” and specific actions you can take to prevent their presence in the workplace.
  • Explore the ways organizations and teams can build a culture of trust.
  • Identify the warning signs of a low-trust organization and how to restore trust when it’s been lost.

Program Contents:

  • Organizational Assessment
  • Self-Assessment
  • Why Trust Matters
  • The Fundamentals of Trust
  • Strengthening Trust

This course explores how to challenge individual negativity as well as how to protect yourself from the negativity of others. Behavioral models to use in coaching yourself and others in how to build optimistic responses to any given situation are taught. Learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment.

Learning Outcomes:

  • Adjust your own attitude regarding your work situation
  • Control the impact of negative situations
  • Deal with negative people more effectively
  • Determine how the explanatory styles contribute to pessimism or optimism
  • Practice using disputation to enhance your optimistic side
  • Discriminate between situations that call for optimism versus pessimism
  • Use specific coping tools for dealing with change
  • Identify the negative norms present in your own organization, department, or team
  • Use a four-step process to eliminate negative organizational norms

Program Contents:

  • Adjusting Your Own Attitude
  • Handling Negative Situations
  • Dealing with Negative People
  • Comparing Pessimism and Optimism
  • Balancing Pessimism and Optimism
  • Coping with the Negativity of Change
  • Challenging Negative Organizational Norms

It is not unusual to hear people in companies say, "We have a communication problem here." This program will provide methods and information to analyze and improve your own communication and help you help others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate more effectively and avoid unnecessary conflict.

Learning Outcomes:

  • Establish a working definition of communication
  • Review communication models and their key elements
  • Apply personality assessments to develop effective communication skills
  • Investigate different styles for communicating and aspects each employs
  • Establish how tolerance for disagreement affects effective communication
  • Devise strategies to avoid unnecessary conflict
  • Identify common communication filters and their potential impact
  • Analyze how authority shapes communication
  • Adopt tools for effective communication
  • Develop a personal communication action plan

Program Contents:

  • Defining Communication
  • Personality Assessment
  • Communication Styles
  • Common Communication Filters
  • Internal dialogue
  • Positional Authority
  • Building Rapport
  • Avoiding Unnecessary Conflict
  • Conflict Communication Styles
  • Creating Messages
  • Personal communication action plan